Return Policy

Effective Date: March 7, 2025
At Vogue Wear Citeino, we strive to provide high-quality vehicles and outstanding customer service. We understand that sometimes returns or exchanges may be necessary. This policy outlines the conditions under which returns, refunds, and exchanges are handled.

For any return-related inquiries, please contact us:
📍 Address: 1617 Main St, Lyons, Oregon (OR), 97358
📞 Phone: (503) 900-0020
✉️ Email: info@voguewearciteino.com
🌐 Website: https://voguewearciteino.com

1. Eligibility for Returns & Exchanges

  • Only vehicles purchased directly from Vogue Wear Citeino are eligible for return or exchange.

  • Vehicles must be returned within 7 days from the date of purchase.

  • The vehicle must have no more than 500 miles driven since the date of purchase.

  • The vehicle must be in its original condition, with no modifications, damage, or excessive wear.

  • All original documents (title, registration, manuals) and accessories must be included.

  • Vehicles purchased under special promotions, clearance sales, or “as-is” conditions are not eligible for returns.

2. Return Process & Fees

  • Customers must submit a return request via email at info@voguewearciteino.com with their purchase details.

  • Our team will schedule an inspection to verify the vehicle’s condition.

  • If the return is approved, a restocking fee of up to 10% of the vehicle’s purchase price may apply.

  • If the vehicle does not meet return conditions, the request may be denied.

3. Refund Policy

  • Approved refunds will be processed within 10-15 business days.

  • Refunds will be issued via the original payment method.

  • Any applicable financing fees, registration costs, or non-refundable deposits will be deducted from the refund amount.

4. Vehicle Exchange Policy

  • Customers may opt for an exchange instead of a return within the 7-day period.

  • The exchanged vehicle must be of equal or greater value, with the customer responsible for any price difference.

  • Only one exchange per transaction is allowed.

5. Special Circumstances

  • Returns due to undisclosed manufacturer defects or safety issues may be considered beyond the 7-day period.

  • Manufacturer recalls will be handled according to the vehicle’s warranty terms.

  • If a vehicle is returned due to financing issues, additional fees may apply as per the financing agreement.

6. Legal Considerations

  • All returns and exchanges are subject to Oregon state laws and applicable consumer protection regulations.

  • Vogue Wear Citeino reserves the right to modify this policy at any time without prior notice.

For more details or to initiate a return, visit: https://voguewearciteino.com/return-policy

Thank you for choosing Vogue Wear Citeino! We appreciate your trust and business.