Return Policy – VOGUEWEARCITEINO

Effective Date:January 8, 2025

At VOGUEWEARCITEINO, we are committed to providing our customers with an exceptional selection of luxury vehicles that are both high-performing and stylish. We understand that purchasing a luxury car is a major decision, and we want to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, we offer a comprehensive return policy that is designed to ensure your peace of mind.

Our Return Policy allows you to return your vehicle under specific conditions, and we are committed to making the process as simple and straightforward as possible. Please read the following terms carefully to understand the conditions for returns, exchanges, and refunds.

1. Eligibility for Return

  • Vehicle Condition: Returns are only accepted for vehicles that are in the same condition as when they were delivered or picked up. The vehicle must not have been altered, damaged, or excessively used.
  • Time Frame: You may return your vehicle within 14 calendar days of the purchase date. After this period, returns are no longer eligible unless otherwise specified.
  • Mileage Limitation: Vehicles must not exceed 300 miles from the odometer reading at the time of delivery or pickup. Excess mileage beyond this limit may impact your eligibility for a return or exchange.
  • Documentation: To process your return, the original sales agreement, proof of purchase, and all related documentation must be provided at the time of return.

2. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer service team at VOGUEWEARCITEINO by phone, email, or through our website within 14 days of receiving your vehicle.

  2. Return Request Form: Our customer service team will provide you with a Return Request Form. Please complete this form with all required information, including the reason for return, your vehicle details, and any issues you encountered with the car.

  3. Vehicle Inspection: Once we receive your return request, we will schedule a vehicle inspection. This will help us assess the condition of the vehicle to ensure it qualifies for return. Please note that any damage, modification, or excessive wear may impact the return process.

  4. Return Approval: After the inspection, our team will review your request and notify you of the decision. If your return is approved, we will arrange for the vehicle to be returned to us.

3. Return Shipping and Fees

  • Return Shipping: If you are unable to deliver the vehicle to our location, we will arrange for return shipping at no additional cost to you, provided the return meets the eligibility criteria outlined above.
  • Return Fees: A nominal restocking fee may apply for certain types of returns, depending on the vehicle’s condition, mileage, and any damage. The fee will be determined after the inspection process.

4. Refund Process

Once your vehicle is returned and the inspection is complete, we will process your refund. The refund will be issued to the original form of payment used during the purchase. Please allow up to 10-14 business days for the refund to be processed.

  • Full Refund: If the vehicle is in original condition, you will receive a full refund minus any applicable fees.
  • Partial Refund: If the vehicle shows signs of wear, damage, or excessive mileage, a partial refund may be issued based on the condition of the car.

5. Exchanges

If you would like to exchange your vehicle for a different model or color, we will work with you to find a suitable replacement. The exchange process will follow a similar procedure as the return process, including an inspection of the vehicle being returned and the selection of an alternative.

6. Non-Returnable Items

Please note that certain items, such as vehicle accessories, custom parts, or any vehicle that has been specially modified or personalized, may not be eligible for return.

7. Contact Information

If you have any questions or need assistance regarding our return policy, please don’t hesitate to contact us:

Our customer service team is available Monday to Friday, from 9:00 AM to 5:00 PM (PST), to assist you with any inquiries or concerns you may have.